ServiceNow is one of the most sought-after PaaS (Platform As A Service) solutions for organizations to bring transformative results in their legacy environments by handling processes in today’s digital world of data explosion.
With the cloud adoption journey being a viable option to stay competitive amidst emerging new technologies and data, ServiceNow is playing an instrumental role for companies with notable benefits, such as –
● Superior service delivery
● Workflow automation
● Higher customer satisfaction
● Reduced cost
That’s why implementing ServiceNow is great for organizational efficiency, in terms of improving workforce productivity, modernizing IT, reinventing customer service, and innovating many other tasks in a complex departmental structure of an organization.
Platforms best-suited for ServiceNow implementation
● ServiceNow IT service management
● ServiceNow Application & Portal Development
● ServiceNow IT operations management (ITOM)
● ServiceNow GRC (Governance, Risk, and Compliance)
● ServiceNow Security Operations (SecOps)
● ServiceNow IT Business Management
● ServiceNow IT Asset Management (ITAM)
● ServiceNow Customer Service Management
Benefits of ServiceNow Implementation
● It allows companies to ensure that redundant processes are eliminated and the workforce is appropriately utilized. Basically, it paves the path for streamlined and consolidated processes.
● It facilitates integration with various other applications, including CRM (Salesforce), Cloud Services (AWS), ERP (NetSuite), and HR Service delivery to make it a single multi-functional platform.
● It helps organizations handle bottlenecks arising from different verticals and processes, efficiently. As a result, they end up saving time on repetitive tasks with the right allocation of resources for improved efficiency.
● It helps companies reduce infrastructure and maintenance costs and achieve a higher return on investment.
7 Key Principles To Follow For A Successful ServiceNow Implementation
1. Identity and measure your business goals
ServiceNow implementation without clear business goals being stated and measured would lead to the downfall of the same. Have a clear statement regarding business goals, such as whether it would drive employee productivity and reduce service outages at the end of the day.
2. Ensure collaboration for target outcomes
Involve the right people in the right places and the right stakeholders, process owners, and architects at the right time and in the right structure. Reason? Well, it will ensure the success or fiasco of your project based on how aptly you have collaborated their roles for the same.
3. Engage qualified ServiceNow resources
Considering ServiceNow implementation is quite a delicate process, you are advised to engage your best and most experienced resources for the task. You can also consider hiring a partner providing ServiceNow consulting services to have experienced resources familiar with its pitfalls and best practices.
4. Define & initiate the project in a phased-wise manner
Based on the complexity involved in ServiceNow implementation, your decision to initiate the project should centralize around planning to lead to effective adoption through a multitude of process changes and training. If you work on the project using a phased approach, chances are that you will end up adding functionality that would yield better results.
5. Work agile and inspire
This could mean to say that you need to inspire the organizations by showing them results or designing an entire solution when you are implementing a platform or platform module like ServiceNow. So, working agile is very important for you to be able to show your stakeholders results early.
6. Design customer-focused solutions
A Cloud-based implementation is not like tweaking a technology for an easy workaround. It would be useless if it doesn’t provide the solution for the problems your target customers come across often in their day-to-day business.
That said, show your target customers how Cloud-based solutions can make their business better and inspire them by taking a positive viewpoint in its adoption. You don’t have to be defensive in your approach but ensure people feel that they are part of the solution you are creating for them.
7. Stay innovative in your approach
There is no substitute for staying innovative in business. Companies that leverage the power of the SaaS platform as well as maintain best practice processes end up reaping the benefits of the platform for its organizational growth and profit. Proven technology like ServiceNow is a key enabler for driving efficiency in your business.
Therefore, all you need to do is ensure that implementing ServiceNow follows correct technical and functional guidelines, keeping aliment with the needs of your target customers.
Final Words
A ServiceNow implementation, given how complex and arduous it is, requires a host of factors for its successful outcome, eventually. Therefore, the write-up lists seven of the top principles to follow for a successful implementation of ServiceNow. You can also consider hiring software development services company for ServiceNow-based customizations or implementations to help manage the development tasks.
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